Pre-Order Policy

What is a pre-order?

A pre-order is for an item that hasn't been released yet, or that is on its way to us from distribution. Pre-ordering reserves an allocation in your name — for limited-release sealed product it's often the only way to guarantee you get one.

• Upcoming sets, expansions and new product lines
• Incoming restocks of recently sold-out sealed product

Payment

Pre-orders require full payment (100%) at checkout. This is what secures your allocation with our supplier. All standard payment methods available in our store work for pre-orders. Prices are in AUD and are locked in at the time of purchase — if the retail price rises before release, you still pay what you paid.

Release dates & ETAs

Every release date and ETA we publish is an estimate only, supplied by the manufacturer, distributor or vendor. Delays outside our control do happen — manufacturing issues, freight delays, supplier shortages, or split / wave allocations.

If a date moves we'll update the product listing and email affected customers. As soon as stock lands with us, your order is packed and dispatched — usually within 1–2 business days of arrival.

Orders with both pre-order and in-stock items

If your order contains in-stock items alongside pre-order items, the entire order ships once the last pre-order item is released. This also applies when you have multiple pre-order items with different release dates.

If you'd like your in-stock items straight away, please place them in a separate order. Already ordered together and want them split? Email us at contact@pokedownunder.com — where possible we'll ship what's on hand first (additional postage may apply).

Allocation limits

Some pre-orders carry a per-customer purchase limit so allocations stay fair for all collectors. Any limit is shown on the product page and enforced at checkout. Orders that breach a limit, or duplicate orders placed to get around one, may be cancelled and refunded.

Cancellations & refunds

You can cancel a pre-order for a full refund to your original payment method — no cancellation fee — provided your cancellation request is received at least 7 days before the release date. This protects us from last-minute cancellations once we've committed to allocations and packing for release day. Email contact@pokedownunder.com with your order number and we'll confirm the refund.

Cancellations are not accepted within 7 days of release. Once you're inside that window, the order is locked in and no longer eligible for cancellation or refund before dispatch — our standard Refund & Returns Policy applies after the order ships (TCG product is final sale, but damaged or incorrect deliveries are always made right).

If we can't fulfil a pre-order (for example the allocation is cut or the release is cancelled), we'll contact you and refund that item in full. This is an exception made on our side and is not affected by the 7-day window.

Condition & authenticity

Pre-ordered product is factory sealed and covered by our Authenticity Guarantee. As with all collectible packaging, minor shelf wear from distribution isn't considered a fault.

Questions

Not sure about a release date or allocation? Contact our team or read the FAQ. Shipping timeframes are on our Shipping & Delivery page.