Shipping & Delivery

Dispatch times

• In-stock orders are dispatched within 1–2 business days of payment clearing.
• Orders placed on weekends or public holidays are processed the next business day.
• During major releases and restocks, dispatch can take slightly longer — we'll let you know if there's a delay.
• You'll receive a tracking number by email as soon as your order is on its way.

Shipping options & costs

• Standard tracked — typically 2–7 business days depending on your location.
• Express — available at checkout for faster delivery to most metro areas, usually 1–3 business days.
• Shipping is calculated at checkout based on the weight, size and destination of your order. The exact cost is shown before you pay — there are no surprise charges.
• Free tracked shipping on all Australian orders over $150. Orders under $150 are charged at the standard tracked rate shown at checkout.

Delivery estimates are provided by the carrier and are not guaranteed. Remote and regional areas, peak periods and carrier delays can extend transit times.

Where we ship

We ship Australia-wide via tracked courier or Australia Post. All parcels are insured in transit until they are delivered or left as authorised. We don't currently offer international shipping — if you're overseas, get in touch and we'll let you know what's possible.

Packaging & protection

Sealed product is inspected, then packed in rigid, appropriately sized cartons with void fill so it doesn't shift in transit. Boxes are shipped in plain, unbranded outer packaging where possible for discretion and security.

Addresses & delivery issues

• Please double-check your shipping address at checkout. We can only change an address before dispatch.
• If a parcel is returned to us as undeliverable (incorrect address or uncollected from the depot), we'll re-ship it once the return postage and new postage are paid.
• If tracking shows no movement for 7 business days, or a parcel is marked delivered but not received, contact us and we'll investigate with the carrier. See our Refund & Returns Policy.

Returns

TCG products are final sale — we don't accept change-of-mind returns. Damaged, faulty or incorrect orders are covered; see the Refund & Returns Policy.